Frequently Asked Questions

Here are the questions we're most often asked. If you don't find the answer you're looking for feel free to contact us.

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	Do you charge an estimate fee?
	Why won't the water spots on my marble or travertine clean up?
	Where can I find information about caring for my stone?
	Is there routine, daily or weekly maintenance I should be performing?
	I have a beautiful entry rug. Will it harm my stone floor?
	My marble floor had a beautiful shine when new, but now it looks dull. How can I restore that new shine?
	I have Natural Stone floors (marble) in the kitchen. Some vinegar got on the floor and now we have a light spot. I believe that it is the sealer (polyurethane coating?) that got discolored. What is the best way to get rid of these dull spots and bring the normal shine back?
	Recently a cleaning firm spilled a cleaner that is obviously acid on my marble vanity. It was sealed, but the damage is still very evident in the form of hundreds of small circles. What would you recommend as the way to repair it, the materials to use, etc? Would it be better to replace the vanity?
	My Natural Stone countertops are no longer shiny. How do I get the shine back?
	I own a grocery store in Chicago. The floor is a red terrazzo with some cracks in areas. It is a very old floor that is no longer shiny. Can my floor be restored and is there a way you can make the maintenance easier for us to take care of it? I am open all day and cannot afford to close. Do you work at night?
	Will there be a lot of dust created during the restoration of my floor?
	I had a poorly installed travertine tile floor.There are alot of uneven tiles.Can this be corrected?
	I have a concrete floor in my basement that is old and ugly. Can I get it cleaned and polished?
	I had my granite countertops installed a couple of years ago and there is a seam that is no longer even.It is also missing the filler.Can this be fixed?
	I have a chip in my stone tile. I think it is a travertine or a marble. What can I do myself to correct this problem?